Privacy Policy

Last updated: 11 January 2026

Primorus Insurance Brokers CC (Registration Number: 2001/077796/23, FSP No: 13099) ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

1. Information We Collect

When you use our website and submit a contact or quote request, we only collect the following personal information:

  • First name
  • Last name
  • Email address
  • Phone number

We do **not** collect ID numbers, physical addresses, financial information, or any sensitive personal data through our website forms. Any additional information required for insurance underwriting will be collected offline with appropriate consent and security measures.

2. Legal Basis for Processing

We process your personal information based on the following lawful grounds under POPIA:

  • To respond to your inquiry and provide insurance-related services you requested;
  • To comply with our obligations under the Financial Advisory and Intermediary Services (FAIS) Act;
  • With your explicit consent where required.

3. How We Use Your Information

Your information is used solely to:

  • Respond to your contact or quote request;
  • Initiate the insurance advisory process;
  • Comply with FAIS record-keeping and communication requirements;
  • Prevent fraud and ensure service integrity.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may only disclose your information to:

  • Our authorised representatives or insurance partners for the purpose of providing you with a quote;
  • Regulatory authorities (e.g., FSCA, Information Regulator) if legally required;
  • Our IT service providers who support our internal systems, under strict confidentiality and POPIA-compliant agreements.

All form submissions are securely relayed to our internal Microsoft Teams workspace for processing by our advisors. No external email services are used to store or transmit your data.

5. Cross-Border Transfers

We do not transfer your personal information outside South Africa. All processing, including integration with Microsoft Teams, occurs within South African jurisdiction or under POPIA-recognised safeguards.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Respond to your inquiry (typically up to 30 days);
  • Fulfil our FAIS obligations (up to 5 years if an advisory relationship is established);
  • Comply with legal or regulatory requirements.

7. Your POPIA Rights

You have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate information;
  • Object to or restrict processing;
  • Withdraw consent (where applicable);
  • Lodge a complaint with the Information Regulator.

To exercise these rights, contact our Information Officer (details below).

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted website (HTTPS);
  • Secure form transmission to our internal systems;
  • Access controls on internal platforms (including Microsoft Teams);
  • Regular staff training on data protection and POPIA compliance.

9. Cookies

Our website uses essential cookies to maintain your session and enable form submissions (e.g., to prevent duplicate submissions). We do **not** use analytics, advertising, or tracking cookies. You may disable cookies via your browser settings, though this may affect form functionality.

10. Direct Marketing

We will only contact you for marketing purposes if you explicitly opt in. You may unsubscribe at any time by emailing us.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

13. Contact – Information Officer

For any privacy-related inquiries or to exercise your POPIA rights, please contact our designated Information Officer:

Name: Jo Leinberger
Email: jo@primorus.co.za
Phone: 012 343 5254
Address: 893 Justice Mahommed Street, Brooklyn, Pretoria, 0081

Jo Leinberger is our designated Information Officer under the Protection of Personal Information Act (POPIA).

You may also contact the Information Regulator of South Africa:
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za

By submitting a form on our website, you acknowledge this Privacy Policy and consent to the processing of your personal information for the purposes stated above.